UNet Online Banking FAQs
How do I contact University of Utah Credit Union for technical assistance?
What if I forget my password for UNet?
Can I download my history into Quicken or MSMoney?
Why can I not logon to UNet?
How do I sign up for UNet?
Why is my password automatically being filled in after I type my account number?
I am having problems with my eStatements
Enable Cookies
Verisign Certificate Problems
"ISSUE: The server is down for maintenance, sorry for the inconvenience, please.... "

UNet Online Banking Errors
How do I contact University of Utah Credit Union for technical assistance?
"The page has expired due to inactivity"
"You have attempted to execute this same transaction twice. This is not allowed"
"This Transaction Cannot be Processed"
"The server is down for maintenance, sorry for the inconvenience, please.... "
Enable Cookies
"Invalid Content Length" or "HTTP 500 internal server error"
Verisign Certificate Problems

UTalk Phone Banking FAQs
How do I contact University of Utah Credit Union for technical assistance?
How do I sign up for UTalk?
What if I forget my access code for UTalk?
How do I access the auto response system (UTalk)?

Homepage (ucreditu.com) FAQs
Is my information secure over the internet?
Which browsers can I use to access your site?
What browser plug-ins will I need for your site?
How do I contact University of Utah Credit Union for technical assistance?
Why doesn't the online loan application work?
Why don't the loan calculators work?

UNet FAQs

What if I forget my password for UNet?
To initially setup your password or change your password for UNet, simply go to the URL www.uofucu.com and click the New User link below the continue button. And then fill out the prompts of the next page with the prime account holders information.
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Can I download my history into Quicken or MSMoney?
Yes you can. Simply logon to UNet and click on the History Menu and choose Quicken/Money History Download. Then choose your share account, enter the begin and end dates that you want the history for and choose the desired format.
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Why can I not logon to UNet?
Your password is either invalid or if you are receiving an error check the UNet Errors below.
To initially setup your password or change your password for UNet, simply go to the URL www.uofucu.com and click the New User link below the continue button. If you are experiencing another type of issue please call our Service and Information Dept. at 801-481-8800. They are available Monday through Friday, 9:00 a.m. to 5:30 p.m.
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How do I sign up for UNet?
To initially setup your password, simply go to the URL www.uofucu.com and click the New User link below the continue button. And then fill out the prompts of the next page with the prime account holders information.
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Why is my password automatically being filled in after I type my account number?
This is a feature built into most web browsers and only works on your particular machine. To clear the password follow the instructions below:

Netscape 6.2
Go to Edit, Preferences, Privacy and Security.
Web passwords - uncheck remember passwords for sites that require me to log in.
Go to View stored passwords and remove the one that member wants to remove.

Internet Explorer 6
Go to Tools, Internet Options, Content tab, auto-complete, clear passwords
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I am having problems with my eStatements?
If you are getting an error when trying to open or save your e-statement from UNET, you most likely have the "Do not save encrypted files to disk" option selected in internet options on the advanced tab in the security section (for Internet Explorer). Uncheck this option and try again. If it doesn't work try restoring all of your security and advanced settings back to defaults. Default Security setting is medium and there is a button under the advanced tab at the bottom of the Advanced tab to restore defaults. If you need assistance please contact our Service and Information Department at 801-481-8800. They are available Monday through Friday, 9:00 a.m. to 5:30 p.m.
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Verisign Certificate Problems
Error/warning message says something to the effect the the intermediate certificate expiration date is beyond that of the root Certificate Authorization. As of 11/24/03 we have installed and are using a new verisign cert that requires the root cert to possibly be upgraded if browser is old (i.e. IE4.x and earlier versions of IE 5.0)
To do this simply:
1. Go to "https://getca.verisign.com/update.html"
2. Click accept button
3. Choose open file
4. After download it will display the cert info; choose "install certificate"
5. Follow defaults on prompt of installation wizard (i.e. next->next->finish)
6. Go back to UNet and make sure it worked.
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UNet Errors

"The page has expired due to inactivity"
For security purposes UNet will logoff any account that has been idle for more than 10 minutes. For instance, if you walk away from the computer for more than ten minutes and then come back and try to start where you left off you will get this error. This is to protect you if you happen to forget to logout of your account before leaving the computer.
There are two other majors causes of this error. First, it can be caused by not "Automatically checking for newer versions of stored pages." If you are using Internet Explorer this can be changed by clicking at "tools" then "internet options". On the general tab, click the "settings" button under the temporary internet files section. When the settings window opens make sure that "Check for newer versions of stored pages:" is set to Automatically.

This error can also be caused by your browser not accepting cookies. A cookie is a small piece of data stored on your computer. We use cookies to make our site more convenient to use. You must have cookies enabled in your browser to take advantage of these features. To
allow your browser to accept cookies, follow the directions below:

Netscape Navigator/Communicator 7.x (Windows, Macintosh)
To change your cookies preference, click the Edit menu and choose
Preferences. Click the triangle symbol next to Privacy & Security in
the Category list (on the left) so the triangle is pointing down and
then select Cookies. Different options about accepting cookies are
shown. Select Enable cookies based on privacy settings, and click on
the View button. In the Level of Privacy section, choose Medium.
Click OK.
To manage your cookies, go to the Tools menu and then choose
Cookie Manager. You can choose to block or unblock cookies from
the site you are currently on, or manage your cookies by choosing
Manage Stored Cookies. In the Stored Cookies tab in the Cookies
Manager window, a list of all the cookies that your computer has
accepted are displayed. To remove a cookie, select it from the list and
click Remove Cookie. If you wish to remove all of them, click the
button for Remove All Cookies. Click OK.

Microsoft Internet Explorer 6.x (Windows)
Click the Privacy Tab
Slider should be set for medium
Click OK.
Or allow cookies only for the uofucu.com domain by clicking the "edit" button under the Privacy tab. Type in "uofucu.com" for the Address of Web site and press Allow.

***Update***
You may need to clear the history
Tools, Internet Options, General Tab
Try delete cookies, delete files and/or clear history.
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"You have attempted to execute this same transaction twice. This is not allowed"
Same solutions as mention in the above error "The page has expired due to inactivity"
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"This Transaction Cannot be Processed"
This error is caused by your browser not accepting cookies. A cookie is a small piece of data stored on your computer. We use cookies to make our site more convenient to use. You must have cookies enabled in your browser to take advantage of these features. To
allow your browser to accept cookies, follow the directions below:

Netscape Navigator/Communicator 7.x (Windows, Macintosh)
To change your cookies preference, click the Edit menu and choose
Preferences. Click the triangle symbol next to Privacy & Security in
the Category list (on the left) so that it the triangle is pointing down and
then select Cookies. Different options about accepting cookies are
shown. Select Enable cookies based on privacy settings, and click on
the View button. In the Level of Privacy section, choose Medium.
Click OK.
To manage your cookies, go to the Tools menu and then choose
Cookie Manager. You can choose to block or unblock cookies from
the site you are currently on, or manage your cookies by choosing
Manage Stored Cookies. In the Stored Cookies tab in the Cookies
Manager window, a list of all the cookies that your computer has
accepted are displayed. To remove a cookie, select it from the list and
click Remove Cookie. If you wish to remove all of them, click the
button for Remove All Cookies. Click OK.

Microsoft Internet Explorer 6.x (Windows)
Click the Privacy Tab
Slider should be set for medium
Click OK.
Or allow cookies only for the uofucu.com domain by clicking the "edit" button under the Privacy tab. Type in "uofucu.com" for the Address of Web site and press Allow. OK.OK.

***Update Internet Explorer Users***
You may need to clear the history
Tools, Internet Options, General Tab
Try delete cookies, delete files and/or clear history.
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Enable Cookies
Def: A cookie is a small piece of data stored on your computer. We use cookies to make our site more convenient to use. You must have cookies enabled in your browser to take advantage of these features. To allow your browser to accept cookies, follow the directions below:

Netscape Navigator/Communicator 7.x (Windows, Macintosh)
To change your cookies preference, click the Edit menu and choose
Preferences. Click the triangle symbol next to Privacy & Security in
the Category list (on the left) so that it the triangle is pointing down and
then select Cookies. Different options about accepting cookies are
shown. Select Enable cookies based on privacy settings, and click on
the View button. In the Level of Privacy section, choose Medium.
Click OK.
To manage your cookies, go to the Tools menu and then choose
Cookie Manager. You can choose to block or unblock cookies from
the site you are currently on, or manage your cookies by choosing
Manage Stored Cookies. In the Stored Cookies tab in the Cookies
Manager window, a list of all the cookies that your computer has
accepted are displayed. To remove a cookie, select it from the list and
click Remove Cookie. If you wish to remove all of them, click the
button for Remove All Cookies. Click OK.

Microsoft Internet Explorer 6.x (Windows)
Click the Privacy Tab
Slider should be set for medium
Click OK.
Or allow cookies only for the uofucu.com domain by clicking the "edit" button under the Privacy tab. Type in "uofucu.com" for the Address of Web site and press Allow. OK. OK.

***Update (Internet Explorer Users***
You may need to clear the history
To do so go to Tools, Internet Options, General Tab
Delete cookies, delete files and/or clear history.
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"The server is down for maintenance, sorry for the inconvenience..."
This error message does not always mean that the server is really down.  This issue arises from a bug in the latest version (i.e. IE 6.0) of Internet Explorer. This problem is just with Internet Explorer 6.0 and it can be fixed by downloading and installing the update version file found in the link below.

Update for Internet Explorer 6 Service Pack 1 (KB831167)

Simply click on the link above, click the download button on the right hand side of the screen.  When it prompts you to save or open, choose open and then when it asks you if you want to install it, press yes and continue with the defaults for the rest of the prompts.  If you need any assistance please call 481-8800.
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"Invalid Content Length" or "HTTP 500 internal server error"
This is an issue with Internet Explorer Browser. You will need to install new Service Packs located the the following locations.

First, install Service Pack 1 at:

Internet Explorer 6 Service Pack 1

Then they need to install the update to Service Pack 1 at:

Update for Internet Explorer 6 Service Pack 1 (KB831167)

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How do I sign up for UTalk?
This can be done one of two ways. Either, simply call 801-481-8855 and follow the auto attendants prompt to setup your access code. If you need to change your password or would rather speak to a live attendant call our Service and Information Department at 801-481-8800. They are available Monday through Friday, 9:00 a.m. to 5:30 p.m.
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What if I forget my access code for UTalk?
Call 801-481-8800 to speak to any of our Service and Information Specialists. They can reset your access code right over the phone. Our Service and Information department is available Monday through Friday, 9:00 a.m. to 5:30 p.m.
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How do I access the UTalk?
Simply call 801-481-8855 and follow the auto attendants menu prompts.
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WebSite (browser) FAQs

Is my information secure over the internet?
The University of Utah Credit Union remains privacy on our site by using a secure environment. We maintain electronic and procedural safeguards that comply with federal standards to guard your personal information. See our Privacy Policy for additional information.
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Which browsers can I use to access your site?
We recommend using the latest version of your favorite browser - Netscape or Internet Explorer. Browser versions below do not support established web standards, and may have difficulty in displaying content as intended. If you are using an older version, click any of the links below to download a free browser upgrade:

• Internet Explorer for PC :: for Mac
• Netscape for PC or Mac
• Mozilla Firefox for PC or Mac

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What browser plug-ins will I need for your site?
To view our site in its entirety, you will need the latest version of Macromedia® Flash Player. Adobe Acrobat® Reader™ is also needed if you wish to download certain applications through our site or e-Statements through UNet. Both of these plug-ins can be downloaded easily for free.
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How do I contact University of Utah Credit Union for technical assistance?
If you are experiencing technical difficulties while banking through UNet or visiting our web site, please feel free to contact us at 801-481-8800. Our Service and Information department is available Monday through Friday, 9:00 a.m. to 5:30 p.m.
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Why doesn't the online loan application work?
The online loan application uses Java Script to work. Your browser must support Java Script in order to use this part of our site. Here are the browsers we recommend above.
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Why don't the loan calculators work?
The loan calculators use Java Script to work. Your browser must support Java Script in order to use this part of our site. Here are the browsers we recommend above.
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