COVID-19 Preparedness and Protection
Together, We Can Minimize the Spread of COVID-19
You are an important part of the community we serve and University Federal Credit Union is committed to protecting your health and safety. As new precautions relating to the spread of Coronavirus COVID-19 are impacting our daily lives of our members, we’re investing additional resources into keeping you, your family, and your finances safe.
With guidance from Utah officials and the Centers for Disease Control and Prevention (CDC), we are implementing additional protective measures to reduce the potential impact of the COVID-19 virus on our community. We are regularly sanitizing high-traffic, high-touch areas in our branches and educating our employees on critical sanitation practices recommended by the Utah Department of Health and the CDC.
Manage Your Finances Online Instead of at the Branch
In addition to these safety measures, we are also encouraging members to manage their accounts remotely or using the drive-thru window at branches. By reducing your exposure to public areas you will reduce your potential exposure or the further spread of the COVID-19 virus. For this reason, we strongly encourage you to use our online and mobile features like online banking, online billpay, mobile check deposit, and online funds transfers rather than traveling to branches.
University Credit Union can also be reached via phone or live-chat.
- Call UFCU at 801-481-8800 on weekdays from 7am - 7pm and on Saturdays from 8am - 4pm
- Contact UFCU online via live chat on weekdays from 9am - 6pm and Saturdays from 8am - 4pm
Here's how social distancing can help our community reduce the impact of COVID-19 to ensure those who are sick can receive the care they need.
If you are sick, exhibiting flu-like symptoms, immune-compromised or simply reducing your exposure to high-traffic public areas, we recommend you use our digital services to manage your finances remotely.
- You can access online banking from our website UcreditU.com
- Download our free mobile banking app, UniversityCU, from the app store on your mobile device
Hours and Locations
For branch locations, hours and contact information, please see our branch information here. Although we will remain open during the COVID-19 pandemic, we encourage members to use online and mobile services. This will help reduce the potential spread of the virus within our community.
For Lobby Transactions, UFCU has Implemented the Following Precautions
- Plexiglass barriers will be installed at the teller stations and high traffic desks areas in the branch
- High traffic areas will be cleaned hourly, this includes teller lines, door handles, desks, etc.
- The number of individuals permitted in-lobby will be safely managed and floor-markers will designate safe social distancing areas for waiting.
- Hand sanitizer will be available for members and employee use.
Although COVID-19 has impacted the way we work, it hasn’t changed our devotion to you. In order to maintain safe operations, we ask the following of in-lobby members:
Help Us Keep Members Safe
- If all platform desks are helping members, we will ask for your contact information so you may wait safely in your vehicle for service.
- Members may wear a mask in-lobby but please be prepared to temporarily remove it if identification is required for your transaction (i.e. withdrawals and transfers).
- Lobby visits are restricted to members conducting transactions or receiving services. We strongly recommend that only members who need services enter our branch lobbies.
- If you are sick or have recently been sick, please do not enter our branches. You can connect with us via remote services like phone banking and online banking.
Do You Need Help Making Payments?
During this time of high-stress and potentially limited hours at work, we want to remind our members that we are here to help. Our goal is to ensure you can always stay in control of your finances and feel confident in your financial decisions. Call 801-481-8800 to learn more about how we can help you stay financially secure during uncertain times. You can also learn more about our products or apply for signature loans online.
Banzai Financial Education
When challenges strike, we want to help you stay in control of your finances. We offer Banzai Financial Education and financial planning tools for each of our members to ensure you have the tools you need to make the best financial decisions. Here are some helpful links to help you navigate COVID-19 risks while remaining financially secure.
Stay Alert for Fraud Attempts
Sadly, crisis situations are an ideal environment for fraud. With many people experiencing heightened fear and emotional responses to Coronavirus, the risk of fraud is also dramatically higher.
Please be aware, cybercriminals will attempt to use your emotions against you; using your fear or compassion as a leveraging tool, these criminals manipulate good people in order to gain access to their money, financial data, or personal information.
At this time, be cautious of any person or organization asking you for money (even if it’s for “a national Coronavirus Relief Fund”). While it is honorable to be generous, please do your due diligence to ensure that, if you donate resources, you are not giving them to a criminal.
Additionally, it is vital that you never give your sensitive information to an unknown or unverified person. Sharing your data with a cybercriminal can result in extreme financial loss and/or identity theft. Remember, financial institutions like University Federal Credit Union will never call, text or email you and ask for your account details or personal information.
Now that a government stimulus package has been approved, this presents another avenue through which scams can be perpetrated. If you receive calls, texts, emails or social media messages about grants, relief funds or stimulus money, be cautious of the sender. Never pay a processing fee to receive stimulus money and never share your account details with unverified sources.
For more information on fraud, how we work to protect you from predators, and how you can protect yourself, see our fraud protection resource here.
You can also view the following articles for more information on Coronavirus and fraud.
If you are sick, presenting symptoms or immune-compromised, please limit your exposure to highly public areas. Stay safe, stay healthy and contact University Federal Credit Union with any additional questions about branches, online services, loan products, or concerns regarding your security or suspected fraud. We're here to help.