Here are the top frequently asked questions.  If you don’t find your answer here, we are always ready to help you via e-mail through our contact page or by phone at (801) 481-8800.


Am I eligible to be a member of your Credit Union?

Learn about member eligibility and how to join our Credit Union.

Do I have to be affiliated with the University of Utah to be eligible to become a member?

No, you do not have to be affiliated with the University of Utah. Although we have a strong relationship with the University of Utah, there are many different guidelines you can meet to become a member. Get more information on member eligibility and how to join our Credit Union.


What is your routing number?


How do I set up Direct Deposit?

Please reference our direct deposit to checking handout or direct deposit to savings handout for assistance.

What is the Co-Op Network and how does it benefit me as a member?

Co-Op is a credit-union-owned network that provides surcharge free access for participating credit union members to 30,000 ATMs throughout the United States.  Locate a fee-free ATM near you.  

Are my funds insured at the University Federal Credit Union?

University Federal Credit Union is federally insured by NCUA ( NCUA regulates, charters and supervises all federal credit unions, and insures the deposits in all federally insured credit unions, including UFCU.

Do you have a Payment Deposit Coupon?

Do you have a check balance worksheet I can download?

Yes! You can download extra check balance worksheets.



My credit card was lost/stolen; what do I do?

How do I report fraud on my account?

How do I get my free credit report?

How do I sign up for ID theft protection?

Learn more.


How do I sign up for online banking?

sign up now

How do I retrieve my lost/forgotten password?

Sign into online banking and look for the "forgot password" link at the bottom of the page.

How do I use the online billpay?

I forgot my phone banking access code. How do I retrieve it?

Call (801) 481-8800 to speak to any of our Member Service Representatives. They can reset your access code right over the phone.  More information. 


How do I request a wire transfer?

Wire transfers can be requested at any one of our branches, where our employees will be happy to assist you in completing the form necessary for a wire transfer. All in-person requests require a valid form of identification. If it is an international wire, plan on the process taking about 30 minutes of your time to complete. Any wires received after 3:00 p.m. will be sent the following business day.

Please call our Member Service Center at (801) 481-8800 with any questions. You may be asked to provide information regarding your account or personal information for verification purposes. 

How do I set up and manage eAlerts?

More information on how to set up and manage eAlerts.

How do I order checks?

Login to online banking, then click the "Check Services" tab and continue to the "Check Order" option.

Have another question not answered above?  Please contact us.