FREQUENTLY ASKED QUESTIONS
Here are the top frequently asked questions. If you don’t find your answer here, we are always ready to help you via e-mail through our contact page or by phone at (801) 481-8800.
Am I eligible to be a member of your Credit Union?
Learn about member eligibility and how to join our Credit Union.
Do I have to be affiliated with the University of Utah to be eligible to become a member?
No, you do not have to be affiliated with the University of Utah. Although we have a strong relationship with the University of Utah, there are many different guidelines you can meet to become a member. Get more information on member eligibility and how to join our Credit Union.
What is your routing number?
How do I set up Direct Deposit?
What is the Co-Op Network and how does it benefit me as a member?
Co-Op is a credit-union-owned network that provides surcharge free access for participating credit union members to 30,000 ATMs throughout the United States. Locate a fee-free ATM near you.
Are my funds insured at the University Federal Credit Union?
University Federal Credit Union is federally insured by NCUA (www.NCUA.gov). NCUA regulates, charters and supervises all federal credit unions, and insures the deposits in all federally insured credit unions, including UFCU.
Do you have a Payment Deposit Coupon?
Yes, access this resource.
Do you have a check balance worksheet I can download?
Yes! You can download extra check balance worksheets.
FRAUD / IDENTITY PROTECTION
My credit card was lost/stolen; what do I do?
How do I report fraud on my account?
How do I get my free credit report?
How do I sign up for ID theft protection?
ONLINE / MOBILE / PHONE BANKING
How do I sign up for online banking?
How do I retrieve my lost/forgotten password?
Sign into online banking and look for the "forgot password" link at the bottom of the page.
How do I use the online billpay?
I forgot my phone banking access code. How do I retrieve it?
Call (801) 481-8800 to speak to any of our Member Service Representatives. They can reset your access code right over the phone. More information.
PRODUCTS / SERVICES
How do I request a wire transfer?
Wire transfers can be requested at any one of our branches, where our employees will be happy to assist you in completing the form necessary for a wire transfer. All in-person requests require a valid form of identification. If it is an international wire, plan on the process taking about 30 minutes of your time to complete. Any wires received after 3:00 p.m. will be sent the following business day.
Please call our Member Service Center at (801) 481-8800 with any questions. You may be asked to provide information regarding your account or personal information for verification purposes.
How do I set up and manage eAlerts?
More information on how to set up and manage eAlerts.
How do I order checks?
Login to online banking, then click the "Check Services" tab and continue to the "Check Order" option.
Have another question not answered above? Please contact us.